Terms of Sales

ver.1.0
Terms and conditions
Order and payment
Delivery
Free return
Customer feedback and further support
Code of conduct
Copyright

 

1.Terms and conditions

These Terms apply to all activities between you and Sindio S.R.L. (hereinafter referred to as “SindioSPORT”, “SindioSPORT online store”, “the online store” or “we”). Any order implies acceptance of the general conditions.
SindioSPORT strives to describe the terms and conditions in clear and understandable terms. Please read these terms carefully before proceeding.
SindioSPORT reserves the right to modify the general conditions at any time and without notice.

Download the general conditions

1.1 Company details

Sindio S.R.L (SindioSPORT)
144 Rue Mattot, 1410 Waterloo (Belgium)
VAT/company registration no: BE0684559385
Phone : 0800 37 620
E-mail : info@sindiosport.com
Account number: BE37 3631 6895 3428 (note: please always mention the single unstructured communication of your order confirmation).

1.2 Data accuracy

We make every effort to ensure that the information on this website is complete, accurate and current. Despite all these efforts, some of this data may be inaccurate, incomplete or out of date. SindioSPORT cannot provide any guarantee as to the completeness, accuracy or timeliness of the information presented on this website.

1.3 Price

All prices mentioned on the SindioSPORT online store are denominated in euros. They all include 21% VAT, but do not include shipping costs.

1.4 Compliance and warranty

We guarantee that our goods are in conformity with your order and that they meet the normal expectations that you may have, taking into account the specifications of the product. Of course, we also guarantee that our goods comply with all the laws in force at the time of delivery.
With regard to the delivery of goods, we also apply the minimum legal warranty period of two years if the goods do not comply with the order placed. This guarantee implies that any good which presents defects or faults will be repaired or replaced free of charge up to 2 months after its delivery.
As far as possible and reasonable, you have the choice between repair or replacement. You only have the right to demand a price reduction or the cancellation of the sales contract if the repair or replacement proves to be excessive or impossible or if it cannot be done within a reasonable time.
We ask you to inform us of each defect or defect within two months of the observation. Any defect or defect which becomes apparent within 2 months of delivery is deemed to have existed before delivery, unless we are able to prove the contrary. Beyond 2 months, it is up to you to prove that the defect existed before delivery.

1.5 Condition of the goods

All items offered for purchase in the SindioSPORT online store are new and immaculately clean, and have never been worn. All products in the online store are illustrated with photos and accompanied by a clear explanation (brand, description, price, possible promotion, available sizes, washing instructions, etc.).

1.6 Colors

We make every effort to ensure that the colors of the items presented in the online store are in line with reality. However, please take into account that the colors shown in the photos may differ slightly from the actual colors (depending on the screen, brightness, etc.). Do not hesitate to contact us if you have any doubts regarding a color.

1.7 Offer of goods and free choice of order

The presentation of our products in the SindioSPORT online shop is only a non-binding invitation to order goods from us. Sending the order constitutes a binding offer to conclude a purchase contract.
We accept this offer since we deliver the goods. The automatically generated email for order confirmation does not constitute acceptance of the offer, but merely informs you that we have received your order. We are free to decide whether or not to accept any order. We will notify you immediately if we decide not to fulfill an order.
SindioSPORT sells its articles only to end consumers and only in quantities that are customary in trade.

1.8 Limitation of Liability

The information on this site is general in nature. The information is not adapted to personal or specific circumstances and cannot be considered as personal, professional or legal advice to the user.
SindioSPORT makes every effort to ensure that the information provided is complete, correct, accurate and up-to-date. Despite these efforts, errors occur in the information provided. If the information provided contains errors or if certain information on or via the site is unavailable, SindioSPORT will do everything possible to remedy the situation as soon as possible.
SindioSPORT cannot be held liable for any direct or indirect damage resulting from the use of the information on this site.
If you discover errors in the information provided by this site, you can contact the site administrator.
The content of the site (including links) may at any time, without notice or notification, be modified or supplemented. SindioSPORT does not guarantee the proper functioning of the site and can in no way be held liable for the incorrect functioning or (un)temporary availability of the site or for any damages, direct or indirect, resulting from the access or use of the site.
SindioSPORT can be no evidence against anyone, direct or indirect, special or otherwise liable for damages resulting from the use of this site or another, in particular due to links or hyperlinks, including, without limitation , all losses, work stoppages, deterioration of programs or other data on the user's computer system, hardware, software or other.
Le site peut contenir des liens hypertextes vers des sites ou des pages de tiers, ni s’y référer indirectement. L’inclusion de liens vers ces sites ou pages ne signifie pas une approbation implicite du contenu.
SindioSPORT déclare expressément qu’il n’a aucun contrôle sur le contenu ou autres caractéristiques de ces sites et ne peut en aucun cas être tenu pour responsable du contenu ou des fonctionnalités ou toute autre forme de dommages causés par son utilisation.

2. Commande et paiement

2.1 Order and agreement

After registration, you can place an order in the online store. Within 24 hours maximum, you will receive a confirmation email and a summary of your order. After payment and receipt of your items, you, as a customer, have 14 days to return or exchange items through the online store or deposits (see "right of withdrawal"). Beyond this period, your purchase is considered final and you remain the owner of the items purchased.
We recommend that you contact us beforehand if you have any questions or doubts in order to avoid any misunderstanding and disappointment. We assume that the data you provided to us during registration and ordering are truthful. Indeed, any erroneous or incomplete information may compromise the rapid processing and delivery of the order. In addition, it is also your responsibility as a customer to keep your password confidential in order to prevent misuse.

2.2 Minimum order value

The minimum order value of the SindioSPORT online store is 20 euro VAT included.

2.3 Methods of payment

You can pay for your purchases made in the online store using several payment methods.
If you opt for payment by net banking (BNP Paribas Fortis, Dexia, ING and KBC) or by credit card (VISA and Mastercard), the amount is immediately deducted from your account and we can process your order immediately.

2.4 Security of online payments

All online payments are made through a secure transaction in collaboration with our partner Bancontact, Stripe or PayPal. Your payment details and credit card information will only be used for payment of the order and will never be communicated to third parties.

2.5 Display of prices

SindioSPORT s’engage à toujours afficher des prix corrects dans l’e-shop pour les articles proposés à la vente. Dans le cas exceptionnel où des prix incorrects sont affichés par erreur, que ce soit en raison d’un problème technique ou d’une erreur humaine, le critère dit de la « bonne foi du consommateur » s’applique toujours.
The seller's obligation to sell at the price indicated on his website, even if it is an error to his detriment, is weakened by the criterion of the good faith of the consumer, who must have reasonably believed that the price stated was correct. (Source: OIVO, the research and information center for consumer organizations, referring to the legislation on the reasonableness of the indication of prices).

3. Delivery

3.1 Delivery methods

Orders placed in the online store can be delivered in different ways. During the ordering procedure, you have several options: either you pick up your order free of charge from a SindioSPORT depot of your choice, or you have your items delivered to an existing postal address via Mondial Relay or post. It's 100% free to an address in Belgium! For delivery abroad, you pay a fixed cost (10.45 euros in the Netherlands; 11.45 euros in Luxembourg; 14.45 euros in France).
In addition, SindioSPORT delivers to vending machines: “Bpack 24/7” from bPost.
SindioSPORT is not responsible for any customs fees and other additional taxes, levies or fees that third parties may apply after shipment.

3.2 Methods of sending to a postal address

All packages from the SindioSPORT online store are delivered in the presence of a representative of SindioSPORT sent by our postal partner. In general, an order is delivered within 5 working days after the order date.
A package cannot be delivered, for example, to the back of the house or to neighbours. If you are absent when the postman arrives with your package, he will leave a notice in your mailbox. Pick up your package, with this notice, within 14 days at the post office or post office indicated.
If you still haven't picked up your package after 14 days, the post office will return your items to SindioSPORT's head office. They will be carefully stored there until you contact us online or by telephone (0800/37.620). We will return your items free of charge to a SindioSPORT depot or for 5.95 EUR to an address of your choice in Belgium via Mondial Relay.

3.3 Delivery to a SindioSPORT depot

You can choose to pick up your package at a SindioSPORT depot. This delivery method is free. Our depots keep online store orders for 14 days. If you have not picked up your package after 14 days, the items will be returned to SindioSPORT.
Si vous n’êtes toujours pas allé(e) chercher votre colis après 14 jours, le dépôt renvoie vos articles au siège social de SindioSPORT. Ils y seront soigneusement conservés jusqu’à ce que vous nous contactiez en ligne ou par téléphone (0800 37 620). Nous renverrons vos articles.

4.Retour gratuit

4.1 Right of renunciation

As a customer, you have the right to cancel your purchase within 14 days of the day of delivery of your items, without payment of a fine and without having to justify your decision. To exercise this right of renunciation, it is sufficient for you to inform SindioSPORT in writing or by e-mail. You can always use the model form from Volume VI of the Code of Economic Law.
We will refund the full amount of the returned items upon receipt of the returned package. Please note: returned items must meet certain conditions to give rise to a refund (see "Return conditions").
Please note: nail polish and perfume cannot be returned or exchanged.

4.2 Return procedure

At SindioSPORT, we have also provided for the exchange of articles. You can exchange all or part of your order quickly, easily and for free*! As a customer, you have two options: either you choose to get a refund if you do not want to keep the items, or you decide to exchange them for another size or color.
Returned items must be sent back to us, preferably in their original packaging. In the event of a return, always use the address sticker ("Return to sender") that accompanies any package. Please always state the reason for the return and, in the case of an exchange, specify the size/color of the desired items. You provide us with this information either in the return form, online or by telephone (0800 37 620).
You can either return the returned items to us by post or drop them off at a SindioSPORT depot of your choice. In both cases, the return sticker must be affixed, preferably on the original packaging.
Please note: nail polish and perfume cannot be returned or exchanged.
*return and exchange by post: only free in Belgium

4.3 Return conditions

Complete the return form and attach it to the items you wish to exchange in the original packaging. Return your package within 14 days to SindioSPORT. Be aware, however, that returned items have their sensitivities. Please take into account their demands:

Returned items are nostalgic – Be sure to post them back or return them to SindioSPORT within 14 days.
Returned items have style – They are immaculately clean and have never been worn.
Returned items are old school – They never come out without their original tags.
Returned items like their habits – They preferably travel in their original packaging.

If you meet all the conditions, you will be guaranteed a refund of the full amount of the returned items within 14 days of receipt of the returned items. Please note: nail polish and perfume cannot be returned or exchanged.

4.4 Damaged items and manufacturing defects

We always pack and ship our items with the utmost care to minimize the risk of damage during shipment. Before shipment, we carefully check all items to detect any manufacturing defects.
However, if an item is found to be damaged, you can return it to us free of charge and opt for a refund or an exchange. You must report any deterioration and any manufacturing defect within seven working days of receipt of the order.

5. Customer feedback and further support

If you do not understand the above information or if you have any comments or suggestions regarding an order or the online store in general, please do not hesitate to contact us. Leave us a message online (24/7), click the customer service chat on SindioSPORT.com (Mon-Sun 9am-5pm) or call 0800 37 620 (Mon-Sun 9am-5pm).

If you have any questions, comments or complaints, please contact our customer service first. We are happy to help, you can expect a personal response from us within one business day.

As a supplier concerned with satisfying its customers, we inform about the procedure for questions and complaints can be made via contact on the sindiosport.com website or in writing: 144, Rue Mattot, B-1410 Waterloo, Belgium.

In addition to our own complaints procedure, since June 1, 2015, you can contact the Consumer Mediation Service (COD) for out-of-court consumer disputes. This service can mainly provide you with information about your rights as a consumer. If you have any complaints, you can also contact the COD. The COD will analyze your complaint and then forward it to the competent mediation body. More info on https://mediationconsommateur.be/fr.

Finally, you can also contact the EU online dispute resolution platform at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN.

6.Code of conduct

SindioSPORT has e-Commerce quality content. It is a proof of quality for the purchase of products and services via the Internet. This markdown provides consumers with certain guarantees, such as secure payment, transparent conditions and clear communication. With the e-Commerce quality content, SindioSPORT shows you that we offer you a reliable and secure way to shop in our online store.

7.Copyright

The content of the website www.SindioSPORT.com belongs to Sindio S.R.L. This includes text, graphics, photos, illustrations, animations, sounds, images and software. This content is protected by copyright or other rights. Any copying, publication, reproduction or any use whatsoever is prohibited without the written permission of SindioSPORT. In the event of a breach, we will not hesitate to take the necessary legal measures.